Admin

Radio Troubleshooting

Radio Channel Programming Guide

Channel 1: All radios; general communications for radio site traffic (GREEN, BLUE, RED)
Channel 2: ONLY Admin Radios can communicate on this channel (GREEN)
Channel 3: All radios; may be used as a spare channel for site (BLUE, RED)
Channel 5: All radios; but reserved for the Site's PRIME TIME Program (RED)

Radio Sticker Colors

GREEN - Admin Radio
BLUE - General Site Radios
RED - Prime Time Radios

Troubleshooting

  1. Radio is not sending/receiving transmissions (cannot be heard)
    1. Verify radio is on the correct channel.
    2. all another radio (that has the same color sticker)
    3. Check battery - Press upper round button on left side of radio. LED light on top of radio will be one of the following:
      1. Solid Green - Good Battery. Should be able to call out
      2. Solid Yellow/Orange - Fair Battery. Should be able to call out
      3. Flashing Red - Low Battery. Insert battery into charging station immediately
  2. Radio Transmission gets cut off or is not heard
    1. Verify radio is on the correct channel
    2. Verify battery has sufficient charge
    3. Verify user is FULLY pushing transmission button
    4. If not resolved, call I.T. Help Desk and open a trouble ticket.
  3. Radio will not power on/stay on
    1. Remove battery and replace with a known working battery - test
      1. If radio powers on and works, order new battery. Pricing is located on Telecommunications page.
      2. If not resolved, call I.T. Help Desk and open a trouble ticket.
  4. Radio powers off and on throughout the day
    1. Check to make sure battery is LOCKED in place. If this does not resolve, call I.T. Help Desk and open a trouble ticket.
  5. Red/Orange Light Blinking
    1. Radio is in "scan" mode
    2. Clear "scan" mode by pressing the round button w/bump on it - located on left side of radio.
    3. If issue is not resolved, call I.T. Help Desk and open a trouble ticket.
  6. Physical Damage to device
    1. Including Knobs, antenna, radio housing, call I.T Help Desk and open a trouble ticket.

I.T. Help Desk Contact: 619-209-4357