Staff Portal

For a full list of schools and their assigned DMT members refer to this list.

Yes, all students are to have a device checked out to them. This supports a continuous experience throughout their time at SDUSD. Students in the UTK-1st grade are to have the devices checked out to them and stored in the class’ charging cart. 2nd grade and above are to take their devices to and from school each day.

1. Before receiving the device from a student, we encourage the removal of all stickers from the device.


2. In Destiny, check in the device, open "Item Status," then "Edit" its status to "Out for Repair." Do not change any other options while in the "Edit" menu.
3. If there is no CTAG on the device or it is not legible, press Alt + V on the login screen to retrieve the asset number. If Alt + V does not work, follow this job aide to look up the device by serial number. Please write down the CTAG on a note and attach to the device. This will make its processing much easier.
4. Place the device in a red bin until the bin contains at least 15 devices. These devices will not be counted when requesting replacement Chromebooks so there is no need to send back any before reaching 15 devices.
5. On the Library Dashboard, fill out the Chromebook Pickup Request Form and print the Return Labels and place them on all the red bins being picked up. (Sample Return Label)

Using the chart above, subtract your current available devices form your maximum and request that amount using the Chromebook Request Form. You can also see your available device count on Destiny using the 1:1 Chromebook Avail w/CTAGs report.

For general issues you can check out this general troubleshooting guide.

If the issue involves software or web access, contact the Help Desk at 619-209-HELP (4357)

For issues with the Chromebook functionality, the DMT recommends performing a Powerwash by following this job aid.

If none of these steps fix the problem, follow the process of broken devices.

A computer can become locked if it is marked lost or stolen. First, verify the CTag is matching the Asset number within the device, (Alt-V). If it all the information matches, proceed to check it in and return to the sites allotted replacement supply or if a student provided the locked device, check it out to them again. For more detailed instructions, refer to this document.

The device should be retrieved from the student prior to them leaving the district, checked in, and then added to the site's available exchanges. If the student does not return the device, it should be marked "Stolen" until returned.

Loaners are not encouraged by the DMT and they count against your site's allotted available device count.

Please refer to Section J - Technology in the Facts4Parents document. For more information, contact Pauline Lance.

To return charging carts, have your BSS fill out the Equipment Transfer Form.

Yes, please check in the device on Destiny to clear the patron's record. Devices that are returned to you within 5 years of the "Date Acquired" can be returned with student devices. This information can be found in Destiny by looking at "Item Status: Date Acquired." If it is older than 5 years, it needs to be excessed by your site using the Equipment Transfer Form.

The DMT can only provide devices for Day-to-Day substitute teachers. The amount of substitute devices issued to your site is based on your site's student enrollment. If a visiting teacher with an assignment of 6 weeks and over or if a permanent staff member needs a new device, they may order one through the IT department.